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table of contents
Chapter 4: The Importance of Listening
Learning Objectives
- Describe the differences between listening and hearing.
- Explain the benefits of listening.
- Discern between the different listening styles.
- Identify the types of noise that can affect a listener’s ability to attend to a message.
- Describe how a listener’s attention span can limit the listener’s ability to attend to a speaker’s message.
- Analyze how a listener’s personal biases can influence her or his ability to attend to a message.
- Define receiver apprehension and the impact it can have on a listener’s ability to attend to a message.
- List and explain the different stages of listening.
- Understand the two types of feedback listeners give to speakers.
- Define and explain critical listening and its importance in the public speaking context.
- Understand six distinct ways to improve your ability to critically listen to speeches.
- Evaluate what it means to be an ethical listener.
Key Terms
- Action-Oriented Listeners
- Assumptions
- Content-Oriented Listeners
- Critical Listening
- Ethical Listening
- Evaluating
- Hearing
- Listening
- Listening or Receiver Apprehension
- Noise
- People-Oriented Listeners
- Physical Noise
- Physiological Noise
- Psychological Noise
- Receiver Biases
- Receiving
- Remembering
- Responding
- Semantic Noise
- Time-Oriented Listeners
- Understanding
Annotate
Presenting and Public Speaking