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It’s About Them: 5.1 The Ethics Pyramid

It’s About Them
5.1 The Ethics Pyramid
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table of contents
  1. Cover
  2. Title Page
  3. Copyright
  4. Table Of Contents
  5. Preface
  6. What Is an Open Textbook?
  7. Chapter 1: Why Public Speaking Matters Today
    1. 1.1 Public Speaking in the Twenty-First Century
    2. 1.2 Why Is Public Speaking Important?
    3. 1.3 The Process of Public Speaking
  8. Chapter 2: Building Confidence
    1. 2.1 What is Communication Apprehension?
    2. 2.2 Classifying PSA
    3. 2.3 Learning Confidence
  9. Chapter 3: Audience Analysis
    1. 3.1 What Is Audience Analysis? Why Conduct It?
    2. 3.2 Why Conduct an Audience Analysis?
    3. 3.3 Three Types of Audience Analysis
    4. 3.4 Conducting Audience Analysis
    5. 3.5 Using Your Audience Analysis
  10. Chapter 4: The Importance of Listening
    1. 4.1 Importance of Listening
    2. 4.2 Listening vs. Hearing
    3. 4.3 Listening Styles
    4. 4.4 Why Listening Is Difficult
    5. 4.5 Stages of Listening
    6. 4.6 Listening Critically
  11. Chapter 5: Ethics
    1. 5.1 The Ethics Pyramid
    2. 5.2 Ethics in Public Speaking
    3. 5.3 Free Speech
    4. 5.4 Mass Communication and Ethics
  12. Chapter 6: Researching Your Speech
    1. 6.1 Beginning the Research Process
    2. 6.2 What Is Research?
    3. 6.3 Developing a Research Strategy
    4. 6.4 Citing Sources
  13. Chapter 7: Supporting Ideas and Building Arguments
    1. 7.1 Crafting Supporting Ideas
    2. 7.2 Using Research as Support
    3. 7.3 Exploring Types of Support
    4. 7.4 Using Support and Creating Arguments
  14. Chapter 8: Organizing and Outlining
    1. 8.1 Why is Organizing and Outlining Important
    2. 8.2 The Topic, General Purpose, Specific Purpose, and Thesis
    3. 8.3 Organizational Patterns of Arrangement for Informative Speeches
    4. 8.4 Outlining Your Speech
  15. Chapter 9: Delivery
    1. 9.1 The Importance of Delivery
    2. 9.2 Methods of Speech Delivery
    3. 9.3 Preparing for Your Delivery
    4. 9.4 Practicing Your Delivery
    5. 9.5 What to Do When Delivering Your Speech
  16. Chapter 10: Introductions and Conclusions
    1. 10.1 Introductions
    2. 10.2 Conclusions
  17. Chapter 11: Language
    1. 11.1 What Language Is and Does
    2. 11.2 Standards for Language in Public
    3. 11.3 Using Effective Language in Public Speaking
  18. Chapter 12: Presentation Aids
    1. 12.1 What Are Presentation Aids?
    2. 12.2 Functions of Presentation Aids
    3. 12.3 Types of Presentation Aids
    4. 12.4 Using Presentation Slides
    5. 12.5 Low-Tech Presentation Aids
  19. Chapter 13 Informative Speaking
    1. 13.1 What is an Informative Speech?
    2. 13.2 Types of Informative Speeches
    3. 13.3 Guidelines for Informative Speech Topic Selection and Preparation
    4. 13.4 Sample Informative Speeches and Speech Outlines
  20. Chapter 14: Persuasive Speaking
    1. 14.1 Why Persuade?
    2. 14.2 A Definition of Persuasion
    3. 14.3 Why is Persuasion Hard?
    4. 14.4 Traditional Views of Persuasion
    5. 14.5 Constructing a Persuasive Speech
    6. 14.6 Sample Persuasive Speech Outlines
  21. Chapter 15: Special Occasion Speaking
    1. 15.1 Understanding Special Occasion Speaking
    2. 15.2 Types of Special Occasion Speeches
    3. 15.3 Special Occasion Language
    4. 15.4 Special Occasion Delivery
    5. 15.5 Sample Special Occasion Speech Outline
  22. Chapter 16: Online Public Speaking
    1. 16.1 Online Public Speaking
  23. About the Contributors
  24. Adaptations
  25. Glossary
  26. Appendix A: Checklist for Accessibility

5.1 The Ethics Pyramid

Ethics Today

Drawing of word ethics

Every day, people around the world make ethical decisions regarding public speech. Is it ever appropriate to lie to a group of people if it’s in the group’s best interest? As a speaker, should you use evidence within a speech that you are not sure is correct if it supports the speech’s core argument? As a listener, should you refuse to listen to a speaker with whom you fundamentally disagree? These three examples represent ethical choices speakers and listeners face in the public speaking context. In this chapter, we will explore what it means to be both an ethical speaker and an ethical listener. To help you understand the issues involved with thinking about ethics, this chapter begins by presenting a model for ethical communication known as the ethics pyramid. We will then show how the National Communication Association (NCA) Credo for Ethical Communication can be applied to public speaking. The chapter will conclude with a general discussion of free speech.

The word “ethics” can mean different things to different people. Whether it is an ethical lapse in business or politics or a disagreement about medical treatments and end-of-life choices, people come into contact with ethical dilemmas regularly. Speakers and listeners of public speech face numerous ethical dilemmas as well. What kinds of support material and sources are ethical to use? How much should a speaker adapt to an audience without sacrificing his or her own views? What makes a speech ethical?

An Ethical Pyramid. End at the top, Means with middle, and Intent at the end.
Figure 5.1 “Ethical Pyramid”

Elspeth Tilley, a public communication ethics expert from Massey University, proposes a structured approach to thinking about ethics (Tilley, 2005). Her ethics pyramid involves three basic concepts: intent, means, and ends. Figure 5.1 “Ethical Pyramid” illustrates the Tilley pyramid.

Intent

According to Tilley, the first major consideration to be aware of when examining the ethicality of something is the issue of intent. To be an ethical speaker or listener, it is important to begin with ethical intentions. For example, if we agree that honesty is ethical, it follows that ethical speakers will prepare their remarks with the intention of telling the truth to their audiences. For example, a speaker from Pfizer giving a presentation at a medical conference about how the Covid-19 virus has mutated should disclose her affiliation with the drugmaker that formulated one of the vaccines against the virus so that audience members don’t suspect her of making statements that could be viewed as indicating that Pfizer’s vaccine is better than those of its competitors Similarly, if we agree that it is ethical to listen with an open mind, it follows that ethical listeners will be intentional about letting a speaker make his or her case before forming judgments.

One option for assessing intent is to talk with others about how ethical they think a behavior is; if you get a variety of answers, that could be a sign that the behavior is not ethical and should be avoided. A second option is to check out existing codes of ethics. Many professional organizations, including the Independent Computer Consultants Association, American Counseling Association, and American Society of Home Inspectors, have codes of conduct or ethical guidelines for their members. Individual corporations such as Monsanto, Coca-Cola, Intel, and ConocoPhillips also have ethical guidelines for how their employees should interact with suppliers or clients. Even when specific ethical codes are not present, you can apply general ethical principles, such as whether a behavior is beneficial for the majority or whether you would approve of the same behavior if you were listening to a speech instead of giving it.

Additionally, be aware that people can engage in unethical behavior unintentionally. For example, suppose we agree that it is unethical to take someone else’s words and pass them off as your own—a behavior known as plagiarism. What happens if a speaker makes a statement that he believes he thought of on his own, but the statement is actually quoted from a radio commentator whom he heard without clearly remembering doing so? The plagiarism was unintentional, but does that make it ethical?

Means

The second level of the ethics pyramid is the means used to communicate with others (Tilley). According to McCroskey, Wrench, and Richmond (McCroskey, Wrench, & Richmond, 2003), “means” are the tools or behaviors we employ to achieve a desired outcome. We must realize that there are a range of possible behavioral choices for any situation and that some choices are good, some are bad, and some fall in between.

For example, suppose you want your friend Marty to spend an hour reviewing a draft of your speech according to criteria, such as audience appropriateness, adequate research, strong support of assertions, and dynamic introduction and conclusion. What means might you use to persuade Marty to do you this favor? You might explain that you value Marty’s opinion and will gladly return the favor the next time Marty is preparing a speech (good means), or you might threaten to tell a professor that Marty cheated on a test (bad means). While both of these means may lead to the same end—having Marty agree to review your speech—one is clearly more ethical than the other.

Ends

The final part of the ethics pyramid is the ends. According to McCroskey, Wrench, and Richmond (McCroskey, Wrench, & Richmond, 2003), ends are your desired outcomes. Examples of ends might include persuading your audience to make a financial contribution for your participation in Relay for Life, persuading a group of homeowners that your real estate agency would best meet their needs, or informing your fellow students about newly required university fees. While the means are the behavioral choices we make, the ends are the results of those choices.

Like intentions and means, ends can be good or bad, or they can fall into a gray area where it is unclear just how ethical or unethical they are. For example, suppose a city council wants to balance the city’s annual budget. Balancing the budget may be a good end, assuming that the city has adequate tax revenues and areas of discretionary spending for nonessential services for the year in question. However, voters might argue that balancing the budget is a bad end if the city lacks these things for the year in question because balancing the budget would require raising taxes, curtailing essential city services, or both.

When examining ends, we need to think about both the source and the receiver of the message or behavior. Some end results could be good for the source but bad for the receiver, or vice versa. Suppose, for example, that Anita belongs to a club that is raffling off a course of dancing lessons. Anita sells Ben a ten-dollar raffle ticket. However, Ben later thinks it over and realizes that he has no desire to take dancing lessons and that if he should win the raffle, he will never take the lessons. Anita’s club has gained ten dollars—a good end—but Ben has lost ten dollars—a bad end. Again, the ethical standards you and your audience expect to be met will help in deciding whether a particular combination of speaker and audience ends is ethical.

Thinking through the Pyramid

Ultimately, understanding ethics is a matter of balancing all three parts of the ethical pyramid: intent, means, and ends. When thinking about the ethics of a given behavior, Tilley recommends asking yourself three basic questions:

  1. “Have I discussed the ethicality of the behavior with others and come to a general consensus that the behavior is ethical?”
  2. “Does the behavior adhere to known codes of ethics?”
  3. “Would I be happy if the outcomes of the behavior were reversed and applied to me?” (Tilley, 2005)

These questions provide a useful framework for thinking through a behavior when you are not sure whether a given action, or statement, may be unethical. Ultimately, understanding ethics is a matter of balancing all three parts of the ethical pyramid: intent, means, and ends.

Annotate

Next chapter
5.2 Ethics in Public Speaking
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Presenting and Public Speaking
It’s About Them: Public Speaking in the 21st Century Copyright © 2022 by LOUIS: The Louisiana Library Network is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License, except where otherwise noted
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